Privacy Policy

The following Privacy Policy describes how Commend Americas ("Commend," "we," "us," or "our") collects, uses, and shares information about you when you visit and interact with our online academy platform and utilize our services. We are committed to protecting your privacy and handling your personal data responsibly.

Information We Collect

We collect various types of information to provide and improve our services to you.

Information You Provide to Us

This includes personal data you voluntarily submit when you:

• Register for an account or course.
• Enroll in training sessions or events.
• Contact us for support or inquiries.
• Participate in surveys or provide feedback.

This information may include:

• First name and last name
• Company affiliation
• Email address
• Contact details (e.g., phone number, address), if optionally provided for specific events or certifications.
• Payment information (processed by third-party payment providers like Stripe; we do not store full credit card details on our servers).
• Any other information you choose to provide in your communications with us.

Technical and Usage Data

When you access our platform, we automatically collect certain technical and usage information, such as:

• IP Address: Your Internet Protocol address.
• Device Information: Type of device, operating system, and browser type.
• Usage Data: Pages visited, time spent on pages, courses accessed, features used, and other interactions with the platform.
• Referral Source: The website or link that brought you to our platform.

Cookies and Similar Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to:

• Remember your preferences and settings.
• Analyze how you use our platform.
• Personalize your learning experience.
• Support our marketing efforts.

You can control cookies through your browser settings, but disabling them may affect the functionality of our platform.

How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Manage Services: To deliver the training courses, in person training, and certifications you enroll in, manage your account, track your progress, and provide attendance certificates.
• Communication: To send you important updates, course notifications, administrative messages, and respond to your inquiries.
• Personalization: To tailor your learning content and recommendations based on your interests and progress.
• Improvement of Services: To understand how our platform is used, identify areas for improvement, and develop new features and offerings.
• Security and Fraud Prevention: To protect our platform, users, and data from unauthorized access, fraud, and other security threats.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

How We Share Your Information

We do not sell your personal data to third parties. We may share your information in limited circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our platform, processing payments (e.g., Stripe), delivering content, or providing technical support. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Legal Requirements: If required by law, court order, or government regulation, or if we believe in good faith that disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

Your Rights and Choices

You have certain rights regarding your personal data:

• Access and Correction: You can access and update much of your personal information through your account settings. You may also request access to other personal data we hold about you.
• Deletion: You may request the deletion of your personal data, subject to certain legal obligations or legitimate business purposes (e.g., maintaining records of completed certifications).
• Opt-Out of Marketing Communications: You can opt out of receiving emails from us by following the unsubscribe instructions in those emails. Please note that we may still send you non-promotional, transactional messages related to your account or services.
• Cookie Preferences: You can manage your cookie preferences through your browser settings.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Data Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, use, alteration, and disclosure. However, no internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

Children's Privacy

Our platform is not intended for individuals under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Effective Date" at the top. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: training@commendusa.com