Commend Certification Path

Commend Core Certification

This entry-level certification provides foundational product knowledge and essential commissioning skills. It's ideal for newcomers to Commend on-premise systems. It provides a solid understanding of the basic operations, audio adjustments, etc. You will be introduced to fundamental concepts, setup skills, and basic operational aspects.

By the end of this course, you will be able to:

• Deploy VirtuoSIS based systems
• Investigate and understand existing installations
• Do maintenance changes like volume level, call targets, names, etc.
• Troubleshoot not working devices
• Understand the big picture of how all the pieces work together

The training covers the following topics:

• VirtuoSIS, S3, and S6 Intercom Server deployment in local and enterprise networks
• Licensing of Intercom Servers
• Understanding of the CCT800, Set-UP, and IPStationConfig configuration tools
• Basic setup and commissioning of systems
• Connect and troubleshoot IoIP devices (like EE900A, WS810PI, etc.)
• Connect and troubleshoot SIP devices (like ID5, ES962H, etc.)
• Configure classic Control Desks / Call Requests
• Call transfers and call escalations (Time Present/Absent and Day/Night)
• Door Opener function (to release remote outputs)
• Video setup (SIP and IoIP)
• Basic setup in Symphony BF series (like ES962H, SIP-WS, etc.)
• Basic setup in Symphony MX series (like ID5, OD10, IM3, etc.)
• Setup basic calling in a Serverless / Symphony Mesh setup
• Adjust basic audio settings like volume, speech mode, and background noise levels
• Overview of the SIP protocol and how it works

Click the UPCOMING TRAINING link to register.

Commend Professional Certification

This mid-level certification continues where the CORE certification left off. It's ideal for those looking to continue their knowledge of Commend on-premise systems. It provides a expanded understanding of the call routing, audio enhancements, encryption, etc. It covers best practices, system hardening, system integration, and many more topics.

By the end of this course, you'll be able to:

• Set up Commend systems according to best practices
• Enable encryption and harden your Commend systems
• Program advanced call routing and escalations
• Perform advanced troubleshoot on devices and systems
• Develop brand new features and solutions
• Integrate with third-party systems and APIs

The training covers the following topics:

• Quick refresher on Commend system commissioning
• Enabling encryption and high security settings
• Loading and triggering pre-recorded audio
• Creating and using groups & paging zones
• Overview of Commend Studio software suite
• Commend ICX protocol foundations
• Symphony Control Desks
• HTTP webhooks, API, and other remote triggering
• Firmware management
• Advanced SIP troubleshooting and understanding
• Custom layouts and digital signage on Commend devices
• Input trigger with action linking

Click the UPCOMING TRAINING link to register.

Commend Architect Certification

This top-tier certification is for experts in system integration, networking, and complex security deployments. It signifies mastery in designing and implementing sophisticated Commend solutions. This course is for those wanting to complete their top-level certification to become experts in system integration, advanced project building, and deployment.

The training covers the following topics and approximate timeframe:

• ComPLC Advanced - Project Building: 3 hours
• Studio Advanced - Project Building: 2 hours
• ICX - Advanced Integrations: 1 hour
• Encryption - Advanced PKI rollout: 1 hour
• SymMX API: 1 hour
• WebVISU: 1 hour
• Additional Advanced Topic 1 (e.g., Virtualization): 1 hour
• Additional Advanced Topic 2 (e.g., Redundancy): 1 hour
• Additional Advanced Topic 3 (e.g., Large Deployments): 1 hour

Visit our upcoming training offerings to register.